Our Guarantee
At Mue & Rue, your satisfaction is always our priority.
Enjoy free size replacements and hassle-free returns, because shopping for timeless elegance should always feel effortless.
If you need any assistance, our dedicated support team is here to help — simply email us at support@museandrue.com
Frequently Asked
Don’t worry — we’ve got you covered.
Simply contact our customer care team at support@melvaramuse.com, and we’ll be happy to assist with a free size exchange or return within our guarantee policy.
To keep your Melvara Muse pieces looking beautiful, we recommend washing at a low temperature on a gentle cycle and letting them air dry.
This not only protects the fabric but also promotes sustainable garment care.
We’re truly sorry to hear that.
Although this is rare thanks to our quality control process, if your order arrives damaged, please email support@melvaramuse.com with a photo of the item.
We’ll arrange a replacement at no additional cost, and your shipment will be prioritized.